Edit: Why I gave them 5 stars. Hello, Service First is now my go to shop for all our vehicles maintenance needs. And I will tell you why, (caution: long read) I religiously bring my wife's car to the dealer's shop, every time, all the oil change and maintenance check are all performed by them. And the last time I brought it there, they told me that they would need to charge me an additional $500 to check a massive oil leak on the engine, that is on top my bill and any items that may need to be replaced from the result of the pressure test. According to them, they discovered a massive leak while performing an oil change. I didn't buy it, I told them finish the oil change, which they did, and I'll have the car check else where. I brought the car to Service First (Louetta cor Ella St.) and was assisted by Mr. Alex Torres he was very helpful, I noticed that they are not fond of using any pretentious words that will/might confuse you, unlike any other shop. Anyhow, I relayed to him what exactly the dealership told me, then he thoroughly explained to me what needs to be done. They cleaned the underside of the car to trace/asses any leaks. They even send pictures of the before, during and after their testing, which I really appreciate. Then, after thoroughly cleaning it and performing a series of test, it turns out, there were no leaks at all! He told me that they cannot find any leak source that can cause the engine oil to leak. He even told me to go back at their shop if I noticed otherwise. Now I am thinking, probably someone from the dealership accidentally poured oil to my engine compartment during the oil change and wanted to charge for labor to clean the engine up. I am not sure about that, but one thing I am certain, I will no longer go back to that dealership nor purchase any vehicle/services again from them. Ow and I highly recommend Service First, hands down.
Rogin, thanks for your generosity. We appreciate your business, and apparently you appreciated what we did in exchange. Thank you for sharing your experience and choosing Service First for all your service needs! We look forward to giving you exceptional, 5-star worthy experiences for years to come! Drive safely.
- Spring - Louetta Rd