Service First Automotive is now Caliber Auto Care

5

Great communication and service. They even brought a coffee too me! 😲

John, who doesn’t enjoy a good cup of coffee while waiting on your car to be serviced? Seems to hand in hand, right? In all seriousness, thank you for the kind review. We’re grateful to have earned your business.

- West Woodlands - FM 1488
5

They were quick, thorough, and very attentive. Great experience!

Thanks, Bill. Your review checked off a few boxes in our customer experience goals. We want to be quick, yet thorough. We are so glad to have given you an experience you deserve.

- West Woodlands - FM 1488
5

Very professional, very thorough, and still reasonable prices. Great experience!

Jerry, thanks for the 5-star review. We want you to know we will continue to always be transparent with you to make sure you always feel just as you’ve described here. Thanks again.

- West Woodlands - FM 1488
5

Amazing service, friendly staff and amazing facility, a great change to the industry standard set by corporations such as Jiffy Lube and Kwik Cat

Shyerome, thank you for sharing your experience with others. Frankly, there isnt a higher recommendation we could ask for. We know you have many choices when it comes to handling your automotive needs, and we're grateful you've chosen Service First. Your 5-star review means everything to us, and we look forward to giving you this same type of service for years to come. Drive safely!

- West Woodlands - FM 1488
5

Great service! They were respectful, attentive, and responsive to all questions. The did complete a maintenance inspection and gave me a recommendation list with photos and measurements (for cross reference to determine if something really needs repair), but didn't force anything on me. They addressed all my current concerns and completed what I had asked for, didn't try to include a bunch of BS.

This is great feedback because it’s just the type of end goal we have with every customer. We really appreciate you taking the time to share your experience. The team will be happy to hear it was mission accomplished.

- West Woodlands - FM 1488
5

Fast Friendly Service

We're glad you had a great experience!

- The Woodlands - Creekside
5

Great service, friendly, courteous and informative staff. I will definitely be back. Great trust in this place.

Thanks for feedback! Please spread the word.

- The Woodlands - Creekside
4

Updated, 5/23/18: Eddie did reach out to us personally, as he said he'd do below. He was very apologetic and eager to make things right. They refunded the cost for the oil change that wasn't disclosed to us originally, and have offered us our next oil change for free. They took another look and upon further inspection found the issue we'd originally reported and repaired it for free. They called to follow up, which was greatly appreciated. We'll be happy to give them another try for the foreseeable future. Really disappointed in our service today. Used to be a great location with a great team. We called early in the week and scheduled an appointment for a specific problem and when it was not addressed appropriately, the blame was shifted to us for dropping off the van with no instructions, which was simply not true. They proceeded with a more expensive oil change than we were expecting without a call to notify us beforehand. And the original issue that we came in for was not addressed sufficiently. Definitely won’t be returning to this location.

Thank you for the feedback Margaret. I apologize for the miscommunication and will attempt to contact you today to resolve this and any concerns you have. -Eddie T. 281.516.7628

- The Woodlands - Creekside
4

Great customer service and very clean facilities. Pricing is at or near the same as dealer cost. If you just need oil or fluid changes or need quick repairs, I would recommend. Otherwise, if you have time, go to your dealer.

Scott, we appreciate you taking the time to leave this review, and we thank you for your recommendation. We take pride in offering our customers a clean and comfortable atmosphere when they visit, and customer service is always our #1 priority. Thank you for recognizing our efforts. We would love if you could share how we can earn that last star. We look forward to providing all your automotive needs for years to come. Drive safely!

- Champions - Louetta Rd
5

Expensive. I've only been here for an oil change... Super friend staff, extremely nice waiting area. Coffee machines are top notch. If you want a quality place to sit and wait, here you go!

Richard, we appreciate your 5-star review. We take pride in making sure our customers feel at home when they are here. Thank you for recognizing our efforts. We work very hard to provide our customers with the very best prices. We know you have lots of options when it comes to your automotive needs and if we aren't competitive, we simply can't compete. Drive safely, and we hope to see you again soon!

- Champions - Louetta Rd
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