Service First Automotive is now Caliber Auto Care

5

Always really friendly and fast service wish they would build one in the Humble / Atascocita area!!!

5

This place is awesome! My favorite is Jake but everybody else is super badass! I also noticed that a negative review was put on here and the owner reached out? That's freakin great! You don't see many owners that care like that anymore, props👏

5

I have been coming here for years, even though I've moved twice. I still drive out of my way to come here. They will never try to convince you to do unnecessary work and they are always straightforward with you. I just came in today because of a loud sound in my door's auto-lock function. They spent over an hour pulling off the cover and they didn't have the part and they had to order it. I should have paid for the labor but they said don't worry about it. This just reinforces my opinion of this business. If you've been treated wrong at another place, I encourage you to stop in and just see why this business is called "Service First" !!!

Thank you for taking the the time to review and the powerful accolade by continuing to drive extra miles to visit us. It's truly an honor & blessing to be able to serve our community and, as such, we never put money before people.

- Spring - Louetta Rd
5

Service First is hands down the most honest, most reliable, most respectful, best customer service I have ever experienced. I use to take my vehicles to the dealer only and now I only take my 7 vehicles to Service First. I will not let anyone else touch them. They go the extra mile just for you.

5

Dude, this is the coolest automotive center in Houston. On Dec 16th at 6pm they are giving a free car to a disabled veteran. Cool man! - Check out the Starbucks machine. It has coffee and hot chocolate. Plus they have iPads to keep the kids busy.

5

Very friendly and clean location. They charge a fair price and do a excellent job. Would highly recommend to my own mother.

5

Highly recommend Service First. They did an excellent job and they are reasonably priced. Staff was very helpful and kind. They even vacuumed my carpets and included a free car wash with my oil change!

5

Update: they followed up and took great care of us. We understand that issues happen and they have earned loyal customers. Took our truck in for an alignment at 8:30 and were told it would be about an hour to an hour and a half. We left it there since we didn't have time to wait. When we got back at 1:00 nothing had been done at all, truck was still parked in the same location. We were given a bunch of excuses as to why it hadn't been finished but bottom line, it wasn't finished. They didn't even bother to call. We won't be doing business here again and if you value your time I would advise against anyone using them

Good afternoon Hannah & Kenneth, Thank you for your message. I need your help! I'm having a business HEART ATTACK about the context & feedback about your recent visit and desperately need to speak with you so I can fix the mistake. A cornerstone of our business philosophy is to honor your time as a luxury and my mission is to change the image of my industry by raising my hand when a mistake is made and doing everything possible to correct it. Unfortunately human error and behavior play a factor in my daily operation - these are not excuses, but they are the moments when I fail at my mission. Please call my cell phone at your convenience, 713.820.0488. It's not my goal to get anyone in trouble, but I've got to remedy the offense and prevent it from happening again to you or anyone else. Thank you, again, and I look forward to working with you. Respectfully, Austin Wolf 713.820.0488

- Spring - Louetta Rd
5

I needed an oil change and to find out about a check engine light. My baby fell asleep on the way there and they let me stay in the car while they worked on my car (and even whispered!!) They offered to bring me water and let me pay without having to wake up the baby. I have always liked Service First but this trip showed what truly awesome service is.

5

I am in the auto motive industry as well. Customer service is a big deal. It helps grow a respectable business. If you want the service you deserve then service first is your place for your mechanical needs.

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