I called another location first and when asking for directions, he explained there was a closer location. I visited this location after leaving Fred Haas where I had been one time before. Fred Haas took 6 hours for my "Express" oil change with an appointment. I spoke with another lady that had waited 9 hours. It was absolutely ridiculous. I walked in with no appointment on a Saturday and was out in 2 hours. It was crowded; but, the experience and staff were very pleasant. I am done with dealerships and no matter what coupons the dealerships send, I won't be returning. I also had a poor experience at Don McGill Toyota in Katy, although Don McGill at Kirkwood was a good experience. At the Katy location, they didn't even fix what I came in for. At Fred Haas, they had changed my tires when I came in for an oil change! They also had my phone number wrong and name wrong so they couldn't find me at first in their system. This was the third visit to Fred Haas, never again!! The waiting room had a tv, comfortable chairs and ipads for customer use. They also gave me the wifi information so I could use my phone. It was a quite painless experience and I will definitely be coming back, even if it's a little drive from my house!