Service First Automotive is now Caliber Auto Care

5

Thank you so much Service First! My Mom went to pick up my daughter at KHS and ran over large broken concrete and was so worried she ruined her Lexus. She drove straight to Service First, Nathan took her car to the back within seconds and they looked it over. Everything was fine and my Mom was back on her way. They will do what it takes to make their customers feel like Royalty!!! We appreciate y'all so much!!!

5

I got an oil change here about 3 months ago, came back here and wow the Customer service here is so welcoming! That alone will make me keep coming here!! I just felt the need to let people know of the great service I got here! My car takes full synthetic oil which usually cost around 80 bucks I got it done here for like $39 that's very affordable and saved me money. Everyone here is always so kind and the staff was very professional and they know what they're doing I highly recommend this place. I'm a returning customer and service is still superb! Thanks Service First!!!

5

Scott was awesome! Changed out my fuse and aired up my tires right on the spot. Super friendly and helpful!

4

Complimentary water, offer rides home and even to work if in the area. Got a basic oil change. Nothing special. They did it quickly for just a walk in. Have more issues I want to take care of later when I have the money such as back window fix on my convertible. Engine light, breaks replaced, air bag light, and possibly get new tires because the tread seems to be out. (I skidded just putting my foot on the gas peddle a little too quickly.) They said they could take a look at my car if I dropped it off in the morning, but hearing from another customer there is like an 109$ service fee or whatever and with all those other issues I'm sure it won't be cheap to fix.

4

I called another location first and when asking for directions, he explained there was a closer location. I visited this location after leaving Fred Haas where I had been one time before. Fred Haas took 6 hours for my "Express" oil change with an appointment. I spoke with another lady that had waited 9 hours. It was absolutely ridiculous. I walked in with no appointment on a Saturday and was out in 2 hours. It was crowded; but, the experience and staff were very pleasant. I am done with dealerships and no matter what coupons the dealerships send, I won't be returning. I also had a poor experience at Don McGill Toyota in Katy, although Don McGill at Kirkwood was a good experience. At the Katy location, they didn't even fix what I came in for. At Fred Haas, they had changed my tires when I came in for an oil change! They also had my phone number wrong and name wrong so they couldn't find me at first in their system. This was the third visit to Fred Haas, never again!! The waiting room had a tv, comfortable chairs and ipads for customer use. They also gave me the wifi information so I could use my phone. It was a quite painless experience and I will definitely be coming back, even if it's a little drive from my house!

5

I echo the other reviews on these guys. I had been going to one of their competitors just down the street for nearly ten years. After spending more than $15k on 5 different vehicles in that time, I finally said enough after one particularly appalling repair job on my front suspension that they refused to make right. I thought I would give Service First a shot. I have used them three times now and I have been very pleased with their service and their attitude. They don't treat me like an idiot when it comes to cars and they don't try to snow me. I am a pretty competent DIYer and I do most of my own auto repairs that don't require special tools or a lift. I know how much parts should cost and I know how much effort is involved with car repairs, so I know they are not ripping me off. They are more than fair and they have even worked with me to lower the cost when I would accept less than OEM parts on an older car (at MY risk - I understand that.). These guys have earned my business for good!

5

This company cares about its customers and goes the extra mile to take care of them. After a discrepancy, they worked really hard to make things better and right for us.

5

Came here first time for just an oil change. Despite coming in 15 min before closing and they were all very welcoming. Technicians checked my brake fluid, power steering fluid, transmission fluid and other components of my engine without extra charge and without asking and even walked inside to show me. Excellent service all the way around. To top it off they vacuumed car floors(they've been neglected) and as a bonus the technician folded & strapped my sun shade! Waited 37 minutes, wasn't bad at all considering everything they checked. Also they offer a free car wash with all services. In short, I will be back because of the service I received.

5

The only place I will come with kids. The service crew has gone above and beyond to make sure we are taken care of. On one occasion they took my car and got it washed and vacuumed for me (I have three kids four and under). Today the wait was a little longer than expected so they ran to sonic for me and got some food for my kids for free. One of the only car places I have felt I am never being lied to. Prices might be a little more than other places, but it is worth every penny.

5

My side window unexpectedly fell and I had to get it fixed right away. I went in knowing nothing about the company except that I drive by it to get home. The business itself was clean and everyone there was extremely courteous. They even have a "sock zone" for kids to play in while their parents wait. They assured me that they would have my car done by the end of the business day. I had my two young children with me and it was lunch time. They offered to take me home in my car due to the car seats and then brought my car back to be fixed. They called an hour later to tell me the diagnosis and price. I gave them the go ahead and by 4:30 in the afternoon, they delivered my car to me at my home. What exceptional service. I will go to them from now on when I need work done!

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