I have used these folks a couple of times because they are close to my house. They are always friendly. The service is good. And the free water, coffee, wifi & car wash don't hurt. But what prompted me to write a review was a result of my last visit. I had gotten work done with them 9 mo. previous to this latest event. This latest...I found myself broke down in Midtown. The problem was similar to the last that they had fixed, but could have been different. I got a tow from Midtown all the way to Spring, thinking that they were familiar with the vehicle, maybe they would be best to look at it. I am glad I did. They investigated the problem and corrected it free of charge, because it was related to the previous issue. They then reimbursed me for my tow costs. Very refreshing to find someone willing to admit a wrongdoing, shortcoming, or accident. They could have very easily told me it was an unrelated issue or a new issue...or any damn thing and then charged me for their time. Instead, they owned it and made it right, with absolutely no fuss or prompting. Their honesty earned my trust and loyalty.