My very first review of this place was great. They were awesome, but now I only go there for my annual inspection. I had 2 bad oil changes in a row. One was when they broke my oil pan bolt, and other was when they stripped my oil pan bolt. I mean, really? I used to do my own oil changes all of the time and I never came close to doing either of those, and to have it happen 2 oil changes in a row. :( I'm really disappointed that I had to find a new place, but the new place is a lot quicker, and I don't have to get out of my car, so I guess it was for the better. On a last note: all of the things I liked about the staff and facility are still the same, it's just the latter that sucks.