This was my first experience with Service. I'm new to the area and needed an oil change and a couple of other minor items checked out. I searched Yelp and with the rave reviews, I had to check them out for myself. I was surprised by their really large, clean lobby. They had a large cappuccino machine and a few ipads for customers to enjoy while they wait. Initially one of the managers, Will, helped me; greeting me very shortly after I walked in the door. My mechanic, Brandon, came inside and showed me my filter, compared it to other sample filters to let me make an informed decision on whether or not I wanted that service. He also explained the wear on my brake pads and let me know that I didn't have to have them replaced now, but that it should be done in the next couple of months before they wear to the point of damaging my rotors. They also offer a free car wash with every oil change (which I definitely needed). They only did the services that I requested and didn't pressure me to do any work that I didn't absolutely have to have. They also gave me a quote for the future services that we discussed so that I was prepared for my next visit. Everyone was so friendly and I didn't leave feeling like I'd been taken advantage of which has happened to me as an uninformed car owner. They definitely exceeded my expectations!