This is the best car service place I've been to. So I'm disappointed to say the following: I would have given it 5 stars, except for one reason. I asked for an estimate to replace the oil pressure sensor on my vehicle. I explained to Justin that the check engine light had come on, and that i had taken my vehicle elsewhere to have a diagnostic check performed. The result was a code revealing a faulty oil pressure sensor. Still Justin refused to give me an estimate on the phone. He said he couldn't give an estimate for a repair job on the phone because it might be a "mis-diangonis" of the actual problem. I asked him to give me a repair estimate for a similar vehicle, hypothetically, with a faulty oil sensor. Justin again refused, and said he wasn't allowed to give any repair estimates over the phone. He further stated that in order to get a repair estimate, I would have to bring my vehicle in and have one of their technicians diagnose it. The charge for this? A whopping $119.95!!! Bottom line? In my opinion, based on the aforementioned context of my phone conversation with Justin, they won't give you even a hypothetical repair estimate, so they can get you into the shop and make $119.95 from you to give you that information. And inasmuch to keep you from shopping prices... However, if you get your vehicle repaired at Service First, they will waive the diagnostic charge. But if you choose not to meet THEIR repair estimate, they will still charge you the $119.95. So don't call them expecting to get any repair estimates over the phone! I informed Justin, that while he didn't tell me how much it would cost to repair my vehicle there, he DID tell me where NOT to take it for those repairs! So for that, thank you Justin!!! I called another shop, asked for an estimate for replacing the oil pressure sensor on my vehicle. The shop owner stated they would call the Chevy dealership to get a price on the part and call me right back. They called me back within 30 minutes with an exact, total repair cost. This is how you do business! At least if you want MY business!!!
Hi George, First and foremost, thank you for your candid feedback detailing your experience. I understand and share your frustration caused by having an automotive concern and the desire to swiftly remedy it. During the call, Justin's intention was to express his goal of not playing "the game" of automotive repair that involves guess-work, offering a low estimate to entice you to come in, and once the wheels are to off then trap you into spending a higher figure. His reference to the other shop's diagnostics comes from numerous Service First customers coming-in with the same type of certainty, only to find out the need did not exist, were over-sold, or misquoted. His invitation to the center included thorough diagnostics, a digital front-to-back inspection with photos to back-up everything discovered, and a presentation of the many options available to you. Guessing, or quoting, over the phone eliminates customer's options and doesn't equitably compare with other shops who play those games. I hope your previous visits support the principles of trust through transparency, providing options, and pricing integrity. As much as we want to do this repair for you, we understand that we may have lost your business this time. By always doing the right thing for you, we hope you will return because we want to do every repair for you in the future once regaining your business by consistently providing the highest level of service in the automotive industry. Please know that we value learning from experience and your phone call. Thank you for allowing us to have this dialog about it. I want to help, please let me know what we can do moving forward. Respectfully, Austin W. 281.651.2275
- West Woodlands – 1488