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5
Google

Exceptional experience in this industry! Detailed information about your auto needs from knowledge staff. Clean comfortable waiting area with beverages and designated play area for kids. Their Service Vehicle took me home and back. I was impressed!

Millie, we wanted you to feel impressed, so it looks like mission accomplished! Thank you for recognizing our efforts. We want the entire family to feel comfortable during their visit, and that includes the kids. Again, we are grateful for your kind words. See you soon!

- West Woodlands – 1488
4
Google

This is the best car service place I've been to. So I'm disappointed to say the following: I would have given it 5 stars, except for one reason. I asked for an estimate to replace the oil pressure sensor on my vehicle. I explained to Justin that the check engine light had come on, and that i had taken my vehicle elsewhere to have a diagnostic check performed. The result was a code revealing a faulty oil pressure sensor. Still Justin refused to give me an estimate on the phone. He said he couldn't give an estimate for a repair job on the phone because it might be a "mis-diangonis" of the actual problem. I asked him to give me a repair estimate for a similar vehicle, hypothetically, with a faulty oil sensor. Justin again refused, and said he wasn't allowed to give any repair estimates over the phone. He further stated that in order to get a repair estimate, I would have to bring my vehicle in and have one of their technicians diagnose it. The charge for this? A whopping $119.95!!! Bottom line? In my opinion, based on the aforementioned context of my phone conversation with Justin, they won't give you even a hypothetical repair estimate, so they can get you into the shop and make $119.95 from you to give you that information. And inasmuch to keep you from shopping prices... However, if you get your vehicle repaired at Service First, they will waive the diagnostic charge. But if you choose not to meet THEIR repair estimate, they will still charge you the $119.95. So don't call them expecting to get any repair estimates over the phone! I informed Justin, that while he didn't tell me how much it would cost to repair my vehicle there, he DID tell me where NOT to take it for those repairs! So for that, thank you Justin!!! I called another shop, asked for an estimate for replacing the oil pressure sensor on my vehicle. The shop owner stated they would call the Chevy dealership to get a price on the part and call me right back. They called me back within 30 minutes with an exact, total repair cost. This is how you do business! At least if you want MY business!!!

Hi George, First and foremost, thank you for your candid feedback detailing your experience. I understand and share your frustration caused by having an automotive concern and the desire to swiftly remedy it. During the call, Justin's intention was to express his goal of not playing "the game" of automotive repair that involves guess-work, offering a low estimate to entice you to come in, and once the wheels are to off then trap you into spending a higher figure. His reference to the other shop's diagnostics comes from numerous Service First customers coming-in with the same type of certainty, only to find out the need did not exist, were over-sold, or misquoted. His invitation to the center included thorough diagnostics, a digital front-to-back inspection with photos to back-up everything discovered, and a presentation of the many options available to you. Guessing, or quoting, over the phone eliminates customer's options and doesn't equitably compare with other shops who play those games. I hope your previous visits support the principles of trust through transparency, providing options, and pricing integrity. As much as we want to do this repair for you, we understand that we may have lost your business this time. By always doing the right thing for you, we hope you will return because we want to do every repair for you in the future once regaining your business by consistently providing the highest level of service in the automotive industry. Please know that we value learning from experience and your phone call. Thank you for allowing us to have this dialog about it. I want to help, please let me know what we can do moving forward. Respectfully, Austin W. 281.651.2275

- West Woodlands – 1488
5
Google

Great people here. The service offered is unparalleled, which is rare in the auto repair industry. Try this place. You will not be disappointed.

Trey, we appreciate the 5 stars. We take our customer service extremely serious! If you’re happy, we’re happy. It was great to help you. Have a great day!

- West Woodlands – 1488
5
Google

Amazing!! Service Engine light came on late Friday afternoon, ran over To Service First, I had been here about 6 months prior for some brake work, Justin recognized me from before, and I immediately remembered what great service I had. Justin was able to get my truck in, and explained what the potential issues might be. Justin gave me a great idea of what we were looking at as far as time both for best case and worst case scenarios, he was spot on. Thankful it wasn’t something extremely complicated, he worked to get it in and stayed in contact with me the entire time. They got us back on the road that evening. None of that would have been possible without the hard work of Justin and his team. Can’t thank them enough, we thought our holiday weekend started off with a rocky start, but they changed that for us and got my family back on the road. Customer for Life!!

Mitch, thanks for the nice words! It was good to see you again. We’re always happy to assist you. We try our best to make sure our customers leave more than happy! Justin and the rest of the team were happy to help you. Have a great Sunday!

- West Woodlands – 1488
5
Google

Would never take any of my vehicles anywhere else! Never have an issue getting in and out in great time and service is top notch! Always put the customer and true safety concerns first before trying to upsell like any other shop. Always come to Service First for it to be done the right way the first time.

Zack, thanks for the kind words! Your time is valuable to us, which is we we help our customers fast and efficiently. If you’re happy, then so are we. Hope you have a great week. See you soon!

- West Woodlands – 1488
5
Google

The only place I trust that will get the job done without a doubt. Outstanding customer service and satisfaction. Very helpful. Definitely number one car service shop that I recommend!!

Celestino, we want to thank you for taking time out of your day to leave this 5-star review. We appreciate you, and hope to see you again soon!

- West Woodlands – 1488
4
Google

Great service.....

Thanks Elias! We look forward to seeing you again and hope to earn 5 stars on your next visit! -Josh H.

- The Woodlands - Creekside
5
Google

I brought my car in last week for brakes and a battery change. The manager, Eddie, was super helpful, upfront, and explained everything. The service was done in a very timely manner. I will be taking my car here in the future.

We value your time and enjoy educating their customers!

- The Woodlands - Creekside
5
Google

Brought my Harley V rod for an inspection late on a Saturday. The manager was very polite and immediately get my vehicle inspected. As a regular customer for several years, he waived off the inspection fee. Thank you guys for your prompt service.

Glad you had a great experience!

- The Woodlands - Creekside
5
Google

Great service here. Had my inspection done by Kevin and he was very thorough and explained to me everything. Eddie will take care of you as far as customer service and any additional questions you may have. I highly recommend this place for anybody in the creekside area.

Thank you for the recommendations Marco!

- The Woodlands - Creekside
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