This place is doing it right! 100% of the time. I have been going her for two years now and every single time it's the same treatment and same customer service if not better. When u first walk into their lobby, you are greeted with a smile , they are welcoming and friendly and they treat you as if you are guest that came into their homes. Reminds me a lot like Nordstrom but better! I usually get an oil change every 3 months , which usually takes about 20-30 mins, im not ever there that long. There is a kids play area inside, iPads to keep u occupied, charge ports for your iPhones, of course a TV , and really comfortable chairs to sit in while you wait. After every service you get a small survey to fill out and a free car wash card to get your car washed next door.