Cost shouldn’t stand in the way of getting your car repaired and getting you safely back on the road. We have financing options available and will work with you to find the right solution. After all, we’re in this together. For more information and to see how we can help, call or visit your local Service First center.
In support of our center teammates, Service First provides all teammates with paid time off and sick time benefits to ensure financial security in times like this, as well as access to a voluntary short-term disability plan. We also offer an Employee Assistance Program with counseling services and other support services as part of our benefits package. In addition to these standard benefits, we have also implemented an Emergency Paid Sick Time Policy to provide teammates with up to 80 hours of additional paid time off and sick time, specifically to help teammates through this emergency situation.
The federal Cybersecurity & Infrastructure Security Agency (CISA) and local orders recognize the essential nature of auto repair and maintenance. Because Service First is deemed essential, our centers remain open and operating to assist our customers in need of getting back on the road to tend to their essential daily activities. We’ve made changes to our center operations to best support the communities we serve, including modifying our business hours across all centers. Please visit our
locations page to find your nearest center and hours of operation. Some locations are open on Saturdays as well.
Centers are cleaned and disinfected twice daily. Our teammates will respect your space and will warmly greet you without a handshake. We will allow for adequate social distancing between our teammates and customers (6 feet) during in-person interactions. Service First teammates wipe down frequently touched areas of the vehicle that apply to your services before proceeding with work. We will provide digital paperwork if you prefer. Customer vehicles are sanitized with disinfectant cleaners prior to pickup or delivery. Our teammates are dedicated to hand washing between personal interactions and as many times as possible throughout the day. We encourage our customers to join us with frequent hand washing and the use of hand sanitizers.
Service First senior leadership is at the office and working alongside support center teammates to give our centers and field teammates the resources that they need. Leadership is closely following this ever-changing situation and seeking input from expert sources in order to make well-informed decisions. They take this situation very seriously and carefully make decisions that will impact our teammates, customers, vendors and communities.
We know that many of our teammates will be financially impacted by the COVID-19 pandemic. To help our teammates financially through this difficult time, we have established a Relief Program through the Caliber Foundation, a 501(c)(3), with initial funding coming from the deferral of our executives’ salaries and donations from our Private Equity owners. Grants from this Program will be available, by application, to teammates who are hardest hit and have challenges with financial resources like rent or mortgage payments, buying groceries, paying for utilities, making car payments for transportation to get to/from work or handling medical-related expenses like co-payments or out-of-pocket expenses.
If you are interested in donating to the Caliber Foundation Catastrophe Relief Program, you can do so here:
www.CaliberDonations.com, then selecting Option 01 – Catastrophe Relief Program.
We will provide regular updates to our Service First family on the activities of the Relief Program.